In most third world countries in Asia, one of the most lucrative jobs is connected to BPO (Business Process Outsourcing). These are jobs which 1st world countries like the United States, Canada and other European countries get from 3rd world countries in Asia mainly because they are cheaper in cost. You may not know it but jobs like being a Customer or Technical Support Representative commands a higher pay than some white collar jobs in these Asian countries.
The job isn’t pitiful although most people don’t realize the health risk involve with this kind of jobs. Most of the time call center agents need to work in night to graveyard shifting (11pm-6am) schedules 5-6 days a week. The work isn’t a simple walk in the park either. As a call center agent you need to tough it out when face with angry or impatient customers. Some call center agents even quit the job because they couldn’t stand the emotional gravity involve in it. Well let’s face it, some customers don’t give a damn to the person they are talking to. They don’t care about the feelings of the person as if they are talking to a voice box!
December 1st, 2010
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